Administrator
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Location:
Southampton
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Sector:
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Job type:
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Salary:
£19000 - £21000 per annum
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Contact:
Vanessa Chung
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Contact email:
vanessa.chung@brookstreet.co.uk
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Job ref:
VC017 -2_1637084418
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Published:
over 2 years ago
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Expiry date:
16/12/2021
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Startdate:
ASAP
Job Description
MAIN KEY RESPONSIBILITIES
- Perform to set client KPIs/SLAs
- Undertake training for own development
- Manage personal and group emails
- Build and maintain relationships with internal and external stakeholders
- Provide excellent customer service to internal and external customers both verbally and in writing
- Generate reports on a daily basis on existing works and manage the reports with our field teams
- Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
- Interact with multiple client systems to update clients and raise issues
- Validate information received ensuring it is fit for purpose and meets stakeholder requirements
- Comply with all company policies
- Ask questions to build personal knowledge
- General office duties as required
PERSON SPECIFICATION
- Excellent administrative skills and computer literate
- Uses own initiative to proactively resolve issues
- Client and internal customer focused
- Team player with a 'can do' attitude
- Self-motivated and takes ownership
- Works well under pressure
- Good interpersonal skills
- Good communicator
- Initially office based for training, moving then to a hybrid role
JOB KNOWLEDGE / SKILLS REQUIRED
- Administration Experience
- Salesforce Experience (Desirable)
If you are interested in this role, please contact Vanessa at 0748 393 1811 or apply now