Job Description

Case Manager - Residential Family Services

• Location: Ilford
• Full-time | 40 hours per week (includes some evenings, weekends & bank holidays)
• Salary: £29,000 - £31,500 per annum + overtime opportunities

Are you an experienced childcare professional with a passion for supporting families?
We're recruiting on behalf of a leading Residential Family Centre that provides a safe, supportive, and professional environment for families. They are looking for a Case Manager to join their dedicated team and play a key role in helping parents and children build meaningful relationships while ensuring the highest safeguarding standards.

What you'll be doing:

• Managing a caseload of families throughout their assessment process.
• Acting as a positive role model and providing guidance to both parents and children.
• Leading the safe day-to-day running of the service during shifts.
• Overseeing and supporting key workers, ensuring high-quality case records and reports.
• Liaising with local authorities, social workers, guardians, and other professionals.
• Supervising and supporting staff, including contributing to training and inductions.
• Ensuring compliance with safeguarding, health & safety, and Residential Family Centre Standards.

What we're looking for:

• Minimum NVQ Level 3 (Childcare, Education, or relevant field) - Level 5 or equivalent desirable.
• At least 3 years' experience working with families and children, ideally in a residential or safeguarding context.
• Strong knowledge of child protection, child development, and family assessment processes.
• Experience in multi-agency working and case management.
• Excellent communication, report-writing, and organisational skills.
• A supportive, empathetic approach with the ability to manage sensitive situations calmly.
• Flexibility to work some evenings, weekends, and bank holidays.

Why apply?

• Competitive salary plus overtime opportunities.
• The chance to make a real impact on vulnerable families.
• Ongoing training and professional development.
• Supportive, collaborative working environment.

Please note: An Enhanced DBS check is required for this role.
If you're passionate about safeguarding children and empowering families, we'd love to hear from you. Apply today to take the next step in your career as a Case Manager.

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