Job Description

Women`s refuge case worker
Location: Cardiff
26 Days Annual Leave + Bank Holidays
Life Assurance, Employee Assistance Programme
Flexi Working, Paid Company Sick Pay
Emergency Dependent Leave
Real Living Wage Employer

Are you passionate about making a difference in the lives of women and children affected by domestic violence and abuse? Join a dynamic team and help bring hope and support to those in need.

Role Overview:
As a Women`s Refuge Case Worker, you will be at the forefront of providing expert, specialist, independent, and crucial domestic violence/abuse services to women and children in Cardiff. Your role will be both challenging and rewarding, making a real impact on the lives of those in crisis.

Key Responsibilities:

• Act as the first point of contact for clients accessing our clients services.
• Provide immediate crisis intervention with safety and support planning.
• Assess and address the risks and needs of service users through detailed assessments.
• Make referrals to appropriate safeguarding agencies.
• Support, signpost, and refer women and children to the services they wish to engage with.
• Maintain accurate and timely case records.

Qualifications & Skills:

• Good understanding of domestic violence.
• Familiarity with civil and criminal justice remedies for domestic abuse and their children.
• Understanding of child protection issues and appropriate responses.
• Proficiency in risk assessments.
• Experience working with vulnerable people, including families and children.
• Experience managing a caseload.
• Experience in working within a multi-agency framework.
• Strong IT skills.
• Excellent crisis management skills.
• Driving and/or Welsh language skills are desirable.

Our client is offering a supportive and flexible work environment, competitive benefits, and the opportunity to make a significant difference in the lives of those who need it most.

Apply today or alternatively, call Stacey for an informal chat about the role 07483 928 055